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We're Here To Help
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Have questions? Find answers from our community of expert fans on the official Singular Sound Forum.
How to use your BeatBuddy
Download the latest firmware & software
We’re constantly improving the BeatBuddy with FREE firmware updates! To check if you have the latest firmware, press the Tempo and Drum Set knobs at the same time and select “About”.
Visit our site on your Mac or PC to download the latest firmware and software
Frequently Asked Questions
From the date of delivery, you have a full 60 days to try out any of our products. If at any point within that time period you want to return them, email us and we will provide you instructions on where to send it. Once received, we will issue you a full refund on your purchase to the original payment source used.
The warranty is a full two year warranty. This covers any innate manufacturing defects and any other issue that seems to have been caused by a factor outside your control.
If there is any issue, we will either repair or replace your unit (at our option) free of charge, as long as the issue being dealt with is within the terms of the warranty and the relevant time span. Technical issues that aren’t covered are ones that are due to obvious negligence, such as connecting the BeatBuddy to too high a voltage of a power supply, or bathing with your BeatBuddy (probably dangerous for your health anyway).
For U.S. orders over $148: Your package will ship FREE as USPS Priority. It will process next day and take 2-3 days to arrive.
For U.S. orders under $148: Your order will still benefit from free shipping and next day processing, but will be shipped via Fedex SmartPost. Expected it to arrive within 10-12 business days.
For International orders: We maintain international warehouses and ship all orders next day, which results in fast international delivery, especially when compared to ordering from a U.S. warehouse.
Still, you can experience customs delays and as such we don’t give out an estimated time of arrival for international orders.
The BeatBuddy and the Mini are compatible with any adapter that meets these specs: 9 volt, center negative, and a minimum of 300 mA. Do NOT use an adapter with higher voltage, otherwise you will fry your BeatBuddy and the warranty does not cover that!
The BeatBuddy can play into any sound system as long as it is on a clean, neutral channel. For best audio quality, we recommend playing it out of a full range audio system, such as a PA system. Computer speakers are also full range, which may be an option for the budget conscious if getting a full range PA system is not currently an option.
Feel free to use the BeatBuddy in any which way you like! Use it for recording an album, use it live, use it to create music that you sell, anything you want. It is all royalty-free, you don’t have to pay us a dime. We would appreciate it though if you listed us as your drummer in your album credits, though. 😊
Contact Support by Email
Our team will get back to you within 2 business days.
Contact Support by Phone
P.S. If we didn’t pick up, leave us a voicemail and we’ll get back to you within 24 hours (on business days).