Privacy policy

Effective Date: March 27, 2024

Jurisdiction-Specific Notices: If you are a California or Virginia resident, see the Jurisdiction Specific Privacy Rights Statement for important information about your rights under California or Virginia law and to see the categories of information we collect and the purposes for which the information is used, or to exercise your rights under the laws applicable in these states. If you are located in the European Economic Area, UK, or Switzerland, please also see the Supplemental European Privacy Statement.

Protecting your privacy is fundamental to the way Intelliterran Inc. dba Singular Sound, including its subsidiaries and affiliated entities under common ownership and control, (“Company”, “we”, “us”, or “our”) conduct business and provide our services. This Privacy Policy describes our collection, use and disclosure of the information we may collect from you whenever you visit any of our digital properties, website(s), including www.singularsound.com (hereinafter a “Site” and collectively the “Sites”), or otherwise interact with us or access any of our application, products, services, and content (hereinafter the “Platform”). The Sites and the Platform are together referred to in this Privacy Policy as the “Services”.

This Privacy Policy applies to all visitors and customers accessing the Services. If you become an inactive customer, or if we close or suspend your account, we will continue to adhere to the Privacy Policy in place when we collect your personal information as long as we retain it in our databases. We may delete any or all of your information at any time without notice to you or for any reason or no reason unless we are otherwise required by law or retain it. You may have other privacy protections under state laws and we encourage you to refer to the Jurisdiction Specific Privacy Rights Statement to review these. Unless otherwise specifically noted, this Policy does not apply to your use of third-party sites linked to in the Services.

Updates and Supplemental Notices to this Privacy Policy

We may provide additional or supplemental privacy notices for specific products or services that we offer at the time of collection. Unless otherwise noted, those supplemental notices should be read together with this Privacy Policy.

This Privacy Policy may change from time to time. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any chances will become effective when we post the revised Privacy Policy and your continued access to the Services is deemed to be your acceptance of those changes, so we encourage you to check back periodically for updates.

Sections

This Privacy Policy is comprised of the following sections:

Personal Information We Collect and Purpose of Collection
Why We Collect Personal Information
Disclosure of Personal Information
Data Security
Retention of Personal Information
Other Important Information
Privacy Rights and Choices
Contact Information
Other Jurisdictions

Personal Information We Collect and Purpose of Collection

We collect personal information when you access and interact with our Services or provide information by contacting us via our Services, through a website chat feature, or when you make a comment or request in relation to our products and services. In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. This information may be provided by you voluntarily or automatically as part of your interaction with our Services. Detailed information about the personal information we collect, and why we collect it is provided in the chart below:

Context of Collection	Types of Data	Purpose for Collection and Use of Data
Identifiers	We may collect your real name, login or screen name, postal address, IP address, email address, cookies, pixel tags, and similar identifiers.	We have a legitimate interest in monitoring our networks and visitors to our Services and a contractual basis for fulfilling your request for services.
Contents of Communications	We collect personal information such as a consumer’s mail, email, and text messages.	We have a legitimate interest in monitoring our networks and visitors to our Services and a contractual basis for fulfilling your request for services.
Audio/Video/Visual/Electronic	We may collect or receive from you photographs, videos, recorded calls, voicemails, and online & electronic communications, such as those made via a live or automated online chat module or submitted by you in the form of a photo, video, or other content.	We have a legitimate interest in monitoring our networks and Services and the content posted by users. We also provide the Services on a contractual basis to you.
Customer Records	We may collect digital and electronic signatures, telephone numbers, insurance policy numbers, credit and debit card numbers, and billing information.	We have a contractual basis for fulfilling your request for services.
Online Account or Credit Card Info Combined with a Security/Access Code	We may collect, directly or through a third party processor, such as account login information, credit or debit card numbers, or financial account information that is combined with a security or access code. This information, if collected is considered sensitive personal information.	We have a contractual basis for fulfilling your request for services.
Order Placement	We collect your name, billing address, e-mail address, phone number, and credit card number when you place an order.	We use your information to perform our contract to provide you with products or Services.
Internet Activity	We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. These technologies track interactions with our websites, applications, and advertisements.	We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Email Interconnectivity	If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.	We have a legitimate interest in understanding how you interact with our communications to you.
Mailing List	When you sign up for one of our mailing lists or newsletters, we collect your email address and/or postal address.	We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or Services.
Inferences	We may collect inferences about your preferences, characteristics, behavior and attitudes.	We have a legitimate interest in monitoring our networks and visitors to our Services.
Feedback/Support	We collect personal information from you contained in any inquiry you submit to us regarding our Services, such as completing our online forms, calling, or emailing for the purposes of general inquiries, support requests, or to report an issue. When you communicate with us over the phone, your calls may be recorded and analyzed for training, quality control, and for sales and marketing purposes. We will collect the phone number you use to call us, as well as other information you may provide during the call. During such calls we will notify you of the recording via either voice prompt or script.	We have a legitimate interest in receiving, and acting upon, your feedback, issues, or inquiries.
Promotions	Promotions, incentives or giveaways may be made available by us or third parties from time to time. You do not have to participate in these, however, if you choose to participate, you may be asked to disclose some personal information. Additionally, at the time of entering the promotion, we will disclose in the promotion’s materials specific terms and conditions regarding how your personal information will be used. Please do not participate in any promotion if you do not agree to such usage.	We have a legitimate interest in sharing information about our products or Services and providing incentives to our customers.
Surveys	If we give you the option to participate in a survey and you agree to participate, we collect information that you provide through the survey such as your email address, name, and any other information you choose to include in the body of your email or responses. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.	We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Log and Usage Data	We collect log and usage data for service related purposes such as diagnostic, usage, and performance information collected by our servers when you access or use our Services. We record this information in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about activity on the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you access), device event information (such as system activity, error reports, and hardware settings).	We have a legitimate interest in monitoring our networks and visitors to our Services.
Device Data	We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet Service provider and/or mobile provider, operating system, and system configuration information.	We have a legitimate interest in monitoring our networks and visitors to our Services.

Why We Collect Personal Information

We may collect the categories of personal information listed below. We use this information for one or more of the following “business purposes”:

Customer Service and Support - to provide customer service and support, maintain, and service products and accounts, provide training for quality assurance purposes, and perform similar activities.
Respond to Inquiries – to respond to your inquiries and provide you with requested services or resolve any issues you may have with our Services.
Administration of Our Services – to send you details about our Services, update you about changes to our terms and policies, and other similar information.
Advertising & Marketing – to send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.
Counting Ad Impressions & Website Interactions – to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify position and quality of ad impressions, and perform similar activities to determine how to provide marketing and promotional campaigns that are most relevant to our customers.
Identify Usage Trends – to better understand how our Services are being used so we can improve them.
Request Feedback – to contact you and get your feedback about your use of the Services.
User-to-User Communication – if you choose, to allow for communications with another use of our Services.
Fraud Prevention – to help ensure security and integrity, such as necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.
Processing Transactions – to process or fulfill orders and transactions, verify customer information, process payments.
Protect Individual Interests – to save or protect an individual’s vital interest, such as to prevent harm.
Compliance with Legal Obligations – To comply with our legal and contractual obligations and to protect our legal interests, such as in the event of a complaint or dispute.

Disclosure of Personal Information

In addition to the specific situations discussed elsewhere in this policy, we may disclose personal information we collect from you:

if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our clients or others;
to our authorized service providers such as our contractors and other third parties we use to support our business and fulfill the purposes set forth above (including, in some cases chat functionality providers);
to fulfill the purpose for which you provide it;
to other Company-owned business entities for the purposes of coordinating our provision and development of products and services;
and a buyer or other successor in the event of a sale, merger, reorganization or transfer of some or all of our business or assets;
to our business and marketing partners, such as third parties with whom we may co-sponsor events or promotions or with whom we jointly offer products and services, or whose products and services may be of interest to you;
for any other purpose disclosed by us when you provide the information;
to comply with applicable law including in connection with any court order, law enforcement investigation, legal process, including responding to any government or regulatory request;
to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services they render to us, and subject to professional and contractual obligations of confidentiality;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections;
to courts and public authorities to protect you, Company, or third parties from harm; or
with your consent or as required to provide you with Services.

Data Security

We have organizational and technical measures and safeguards in place that are designed to secure and protect your personal information. The use of, and access to, your personal information by us is restricted to authorized individuals who need to know that information to provide services to you, and who receive training about the importance of protecting personal information. Our service providers and business partners are also contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purposes.

Unfortunately, no method of transmission of information via the internet or electronic storage is completely secure. Although we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to us through our website or other electronic means. Any electronic transmission of personal information is at your own risk. In the event that we are required by law to inform you of a breach of your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

If you believe your information is not secure, please immediately notify us of the problem at the address provided in the “Contact Us” section below.

Retention of Personal Information

Generally, we will hold your personal information for as long as you remain a Customer of ours or as long as necessary to perform the activities described in this Privacy Policy, unless we have an ongoing legitimate business need that requires a different retention period. We retain the information in order to provide and maintain the quality of the Services you have requested, or if we are obliged to retain such information for legal, regulatory, fraud prevention, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and/or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When our legitimate business need for retaining your personal information ceases to exist, we will either delete or anonymize your information so that it can no longer be attributed to you.

Other Important Information

Chat Modules

We may collect certain categories of personal information from you when you use the interactive chat module available on our Services. In addition to the information you may enter into the chat box or live chat feature, the categories of personal information include, but are not limited to, name, phone number, email, mailing address, and other identifiers you may provide. Additionally, we may also store any transcripts from such conversations and link those transcripts with your personal information. We may also collect information from you to perform data analytics and thereby enhance your experience and help improve the functionality of our tools and digital advertising in an effort to present to you only relevant products and services. Such information includes, but is not limited to, geolocation, IP address, pixel tags, browsing history, viewing behavior, clicks, online activity, and other analytics. By interacting with the chat module, you understand and agree that we may use this data to communicate with you about our products and services. You also consent to our collection and analysis of all personal information provided as part of the chat module and understand that we utilize a vendor to process, analyze, and store the content of the chat on our behalf. By using the chat module, you are consenting to us disclosing and sharing with the chat module vendor any personal information you provide.

Session Replay Tools.

We may collect certain categories of personal information from you when you interact with our Services through the use of session replay tools. Session replay is a visual tool that recreates your sessions from our Services, giving us a better understanding of how you interact with our Services to help maximize the customer’s experience. Session replay tools that we may utilize include, but are not limited to, video-like playback, error tracking integration, application performance monitoring (APM) integration, real user monitoring (RUM) session timeline, and speed controls. Depending on your interaction with our Services (e.g. when you complete a “Contact Us” form), the categories of personal information we may also capture include, but are not limited to, name, phone number, email, mailing address, and other identifiers that you may provide. By interacting with our Services, you are consenting to us capturing any interactions and any personal information you provide.

Links to Third Party Services

Our Services may include links to third party services where you might be able to post comments, reviews, or view third party information. Please note, the inclusion of a link on our Services to a third party’s service does not imply endorsement of the third party’s data handling practices, and does not imply that the third party’s practices are covered by this Privacy Policy. We are not responsible for the privacy practices of these entities.

Children’s Information

We do not knowingly contact or collect personal information from children under 16. Our Services are not intended to solicit information of any kind from children under 16. It is possible that by fraud or deception we may receive information pertaining to children under 16. If we become aware of this, as soon as we verify the information, we will immediately comply with our legal obligations and delete the information from our servers. If you want to notify us of our receipt of information by children under 16, please do so by emailing us at support@singularsound.com.

Conducting Data Analytics

We are an innovative business, which relies on developing sophisticated products and services by drawing on our experience from prior engagements. We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you.

We are not concerned with an analysis of identifiable individuals, and we take steps to ensure that your rights and the legitimacy of our activities are ensured through the use of aggregated or otherwise de-identified data. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and to promote our business. We will not attempt to re-identify any such data, except as permitted by law.

Cookies and Other Technologies

Company and our partners (e.g., marketing partners, analytics, advertising, or service providers) may use various tracking technologies such as cookies, beacons, tags and scripts to analyze trends on our Services, administer our Services, and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We have not implemented technology to respond to the Global Privacy Control signal for California residents.

We may use chat technologies and similar technology providers that employ cookies and software code to operate the chat features that you can use to communicate with us through the Services. Our online chat provider and other third parties may access and use information about webpages visited on our Sites, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.

Targeted Advertising Practices

We rely on a third-party services provider to either display advertising on our Services or to manage our advertising on other sites. These service providers may use technologies such as cookies to gather information about your activities on our Services in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Non-Personal Information.

This Privacy Policy does not restrict our collection, use or disclosure of any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual.

Accessibility.

If you have a disability and require an alternative format to this Policy, please email us at: support@singularsound.com so that we may provide you with a more suitable format.

Privacy Rights and Choices

Depending on applicable law where you reside or are located, you may be able to assert certain rights identified below with respect to your personal information. Any rights you may have in relation to your personal information are not absolute. We reserve the right to refuse to act on a request that is manifestly unfounded or excessive (for example because it is repetitive) and/or to charge a fee that takes into account the administrative costs for providing the information or taking the action requested.

Right to Know/Access. You may have the right to obtain a copy, or a list of categories of the personal information that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal information.

Right to Correct. You may have the right to correct any of your personal information in our records and systems. You may request us to rectify, correct or update any of your personal information held by us that is inaccurate.

Right to Delete. Under certain circumstances, you may have the right to request that we delete the personal information that we hold about you. This right is not absolute, and we may refuse such a request if there are compelling legitimate grounds for keeping your personal information, for legitimate purposes, or as required by law. In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law.

Right to Portability. You have the right to receive a copy of the personal information we have collected about you in a structured, commonly used and machine-readable format.

Right to Opt-Out of Automated Decision-making or Profiling. You may have the right not to be subject to a decision which significantly impact your rights that is based solely on automated processing (where a decision is taken about you using an electronic system without human involvement). No decision will be made by us about you solely on the basis of automated decision making which has a significant impact on you.

Right to Appeal. In certain jurisdictions, you may have the right to appeal if we refuse to take action on your rights request. Instructions on how to appeal will be provided to you upon such a denial, but in any event, such instructions will be substantially similar to those provided below for submitting requests.

Right Against Discrimination. You may have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your rights.

We do not sell your personal information. We do not sell your personal information for targeted advertising. We do not process any information that may be considered “sensitive personal information”, under certain laws, to infer characteristics about you.

To make a privacy rights request, please contact us by email at support@singularsound.com or use the webform available at https://www.singularsound.com/pages/privacy-request-form. To confirm your identity, we may ask you to verify personal information we already have on file for you. If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.

In your request, please make clear what information you would like to have changed, whether you would like to have your personal information corrected, deleted, or other limitations you would like to put on our use of your personal information. We may only implement requests with respect to personal information that is associated with the particular email address that you use to send your request.

You may use an authorized agent to submit a rights request on your behalf. If you use an authorized agent to submit requests on your behalf, we will require you to directly verify your identity with us, or have you directly confirm with us that the authorized agent has been authorized to act on your behalf.

Depending upon the applicable law, access to your rights may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another’s privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons.

For individuals located in the European Economic Area, Switzerland or the United Kingdom during data collection, please refer to Section 10 below for more information about your rights.

International Data Transfers

We are a global business, with a primary location in the US, but we may store, process and transmit personal information in locations around the world, including locations outside of the country or jurisdiction where you are located. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use our Services.

Contact Us

If you have any general questions or comments for Us, please contact us at:

Intelliterran Inc. dba Singular Sound

20200 West Dixie Highway Suite 902

Aventura, FL 33180

Or via e-mail at support@singularsound.com

Exercise your Data Subject rights via this webform.

Other Jurisdictions

Jurisdiction Specific Privacy Rights Statement

Personal information that you submit through the Services may be transferred to other States or countries other than where you live. The following provisions may apply to you depending on where you are located. If you choose to access services from somewhere other than your home country or state, you are responsible for compliance with local laws.

Australia. If you are an Australian resident, and you are dissatisfied with our handling of any complaint you raise under this Privacy Notice, you may wish to contact the Office of the Australian Information Commissioner.
Canada. Personal information maintained and processed by our affiliates and third-party service providers in the U.S. and other foreign jurisdictions may be subject to disclosure pursuant to a lawful access request by U.S. or foreign courts or government authorities. We will not provide your information to third parties for marketing purposes without your prior consent. For more information about our privacy practices; to access, update or correct inaccuracies in your personal information; or if you have a question or complaint about the manner in which we or our service providers treat your personal information, please contact us as set forth in the Contact Us section of this Privacy Notice.
European Economic Area (EEA) and the United Kingdom (UK). If you are located in the EEA, the UK we comply with applicable laws to provide an adequate level of data protection for the transfer of your personal data to the US.
Transfers outside the EEA and UK. Where applicable law requires that a data transfer have legal mechanism, we use one or more of the following: Standard Contractual Clauses with a data recipient outside the EEA or the UK (or additionally, in the case of the UK, the International Data Transfer Agreement (IDTA) or Addendum to the Standard Contractual Clauses issued by the ICO), verification that the recipient has implemented Binding Corporate Rules, or other legal method available to us under applicable law.
Complaints. If you are a resident of the EEA, and believe we process your information in scope of the General Data Protection Regulation (GDPR), you may direct your questions or complaints to the Office of the Data Protection Commissioner. If you are a resident of the UK, you may direct your questions or concerns to the UK Information Commissioner’s Office. To exercise your privacy rights set forth in this Privacy Notice, you may contact us as set forth in the Contact Us section.

United States Privacy Laws

This Section describes our additional information practices related to your Personal Information under applicable state laws. This Section DOES NOT cover information that is exempted, including information that is protected by the Gramm-Leach-Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act (HIPAA).

California. See our California Privacy Rights page.

Connecticut (Effective July 1, 2023). Under the Connecticut Data Protection Act (“CTDPA”), if applicable to us, Connecticut residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under the CTDPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a Connecticut resident, and we collect Personal Data subject to applicable Connecticut law, in addition to those rights outlined in Your Choices section above, you also have the following rights:

Right to Opt-Out of Sale, Targeted Advertising, and Profiling: For purposes of the CTDPA, a “sale” includes disclosing Personal Data to a third party in exchange for monetary compensation or other valuable consideration. We do not “sell” Personal Information under this definition. Connecticut residents have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the website homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.

Colorado (Effective July 1, 2023). Under the Colorado Privacy Act (“CPA”), if applicable to us, provides some Colorado residents with the right to receive certain disclosures regarding a business’ processing of “Personal Data” as defined under CPA. To the extent you are a Colorado resident, and we collect Personal Data subject to applicable Colorado law, in addition to those rights outlined in Your Choices section above, you also have the following rights:

Right to Know: You can request the following information about how we have collected and used your Personal Data and to see what Personal Data we have collected about you in a portable format.
Right to Correct: You can ask us to correct inaccurate personal information that we have collected about you.
Right to Delete: You can ask us to delete the personal information that we have collected from you.
Right to Opt-Out of Targeted Ads and Significant Profiling: You may have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the Site homepage.

Nevada. This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing customers, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by emailing us at support@singularsound.com or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email: AGCinfo@ag.nv.gov.

Texas. If you have a complaint, first Contact Us by visiting our Site or emailing us at support@singularsound.com.

Utah (Effective December 31, 2023). Under the Utah Consumer Privacy Act (“UCPA”), Utah residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under UCPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a resident of Utah, and we collect Personal Data subject to applicable Utah law, in addition to those rights outlined in Your Choices section above, you also have the following rights:

Right to Opt-Out of Sale, Targeted Advertising, and Profiling: For purposes of UCPA, a “sale” includes disclosing Personal Data to a third party in exchange for monetary compensation. We do not “sell” Personal Information under this definition. Utah residents have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the Site homepage.

Vermont. In accordance with Vermont law, we will not share information we collect about you with companies outside of our group companies, except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

Virginia (Effective January 1, 2023). Under the Virginia Consumer Data Protection Act (“VCDPA”), Virginia residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under the VCDPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a resident of Virginia and we collect Personal Data subject to applicable Virginia law, in addition to those rights outlined in Privacy Rights and Choices section above, you also have the following rights:

Right to Opt-Out of Sale: Under the VCDPA, a “sale” includes disclosing or making available Personal Information to a third party in exchange for money. We do not “sell” Personal Information under this definition.
Right to Opt-Out of Targeted Ads and Significant Profiling: You may have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the Site homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.

Supplemental European Privacy Rights Statement

If you are a resident of the European Economic Area, we rely on our legitimate interest as described in this Privacy Policy to process your personal information. Additionally, subject to any exemptions as provided by law, you may have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you. If at any time you wish to exercise your rights, please reach out to us in accordance with the “Contact Us” section.

Right of Access. If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information along with certain other details. If you require additional copies, we may need to charge a reasonable fee.

Right to Rectification. If your personal information is inaccurate or incomplete, you may be entitled to ask that we correct or complete it.

Right to Erasure. You may ask us to erase your personal information in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable) and where there is no other legal basis for processing.

Right to Restrict Processing. You may ask us to restrict or ‘block’ the processing of your personal information in certain circumstances, such as if you contest its accuracy or object to us processing it.

Right to Data Portability. You may have the right to obtain your personal information from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and if the processing is carried out by automated means.

Right to Object. You may ask us at any time to stop processing your personal information, and we will do so: (a) if we are relying on a legitimate interest to process your personal information, unless we demonstrate compelling legitimate grounds for the processing or your data is needed to establish, exercise, or defend legal claims; or (b) we are processing your personal information for direct marketing and, in such case, we may keep minimum information about you (for example, in a suppression list) as necessary for our and your legitimate interest to ensure your opt out choices are respected in the future and to comply with data protection laws.

Right to Withdraw Consent. If we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.

Right to lodge a Complaint. If you have a concern about our privacy practices, including the way we handled your personal information, you can report it to the data protection authority that is authorized to hear those concerns.

California Privacy Notice

Last Updated: Mar 27, 2024

This California Privacy Notice (the “CA Notice”) supplements the information contained in our Privacy Policy and applies solely to individual residents of the State of California ("consumers" or "you"). The purpose of this California Privacy Policy is to provide consumers with a comprehensive description of Company’s online and offline practices regarding the collecting, use, disclosure, and sale of personal information and of the rights of consumers regarding their personal information under the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”) (collectively “CA Privacy Laws”). This section does not apply to our collection, use, and sharing of personal information of our job applicants and employees.

Unless otherwise expressly stated, all terms in this CA Notice have the same meaning as defined in our Privacy Policy or as otherwise defined in the CA Privacy Laws.

Collection and Use of Personal Information

We collect personal information from and about consumers for a variety of purposes. To learn more about the types of personal information we collect and how we collect it, please refer to Section 1 in the Privacy Policy above and our Cookie Policy. To see the purposes for which we use this information, please refer to Sections 1 and 2 in the Privacy Policy.

The CCPA defines a “business purpose” as the use of personal information for the business’s operational purposes, or other notified purposes, provided the use of personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or another operational purpose that is compatible with the context in which the personal information was collected.

Please note that because the categories of personal information collected and shared largely depends on how you interact with our Services, not all of the items listed in the tables below will be relevant to you.

The categories of other individuals or entities with whom we may share your Personal Information are listed in Section 3 of the Privacy Policy above.

Selling or Sharing for Targeted Advertising.

We do not “sell” personal information as most people would typically understand that term. However, we do allow certain third-party partners and providers to collect information about consumers directly through our Services for purposes of providing, analyzing and optimizing our Services and advertisements (ads), providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” under the CA Privacy Laws, please see our Cookie Policy for more information including how to exercise your rights to opt-out of cookies, analytics and personalized advertising.

Rights and choices for California Residents.

As a California resident, you may have privacy rights in addition to those described in “Your choices”, and we list your rights below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law:

Right to Information. You can request the following information about how we have collected and used your personal information during the past 12 months:

The categories of personal information that we have collected.
The categories of sources from which we collected personal information.
The business or commercial purpose for collecting and/or selling personal information.
The categories of third parties with which we share personal information.
The categories of personal information that we sold or disclosed for a business purpose.
The categories of third parties to whom the personal information was sold or disclosed for a business purpose.

Right to Access. You can request a copy of the personal information that we have collected about you during the past 12 months.
Right to Correction. You can ask us to correct inaccurate personal information that we have collected about you.
Right to Deletion. You can ask us to delete the personal information that we have collected from you.

Right to Opt-out. Your options:

Opt-out of certain processing of personal information for targeted advertising purposes.
Please note that we do not currently respond to web browser “do not track” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services as there is no standard for how online services should respond to such signalsOpt-out of profiling/automated decision making. You can opt-out of automated processing or profiling performed on personal information to evaluate, analyze, or predict personal aspects related to a person's economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
Opt-out of other sales of personal data. You can opt-out of other sales of your personal information. We do not sell your personal information, buy you also have the right to tell us not to sell your personal information.

Right to Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the CA Privacy Laws. Unless permitted by the CA Privacy Laws, we will not deny you access to our products or services, charge, or suggest we charge you different prices or rates, or provide different levels of quality for goods and Services based on your exercise of these rights.

How to Exercise Your Privacy Rights

To exercise your rights to please submit your request to support@singularsound.com or at . As mandated by CA Privacy Laws, we will acknowledge receipt of your request within 10 days and will respond within 45 days of receipt of your request, but if we require more time (up to an additional 45 days) we will let you know. In some cases, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of: (a) A completed written notice indicating that you have authorization to act on the consumer’s behalf signed by you and the consumer; and (b) if you are a business, proof that you are registered with the appropriate Secretary of State to conduct business in California. If we do not receive both pieces of information, the request will be denied.

Exercising your right to opt-out of the “sale” or “sharing” of your Personal Information. Like many companies, we use services that help deliver targeted ads to you as described above. California Privacy Laws may classify our use of some of these services as “selling” or “sharing” your personal information with the advertising partners that provide the services. You can submit requests to opt-out of certain processing of personal information for targeted advertising purposes or other sales of Personal Information here: https://www.singularsound.com/pages/privacy-request-form, or via email to support@singularsound.com.

Verification of identity; authorized agents. We will need to verify your identity in order to process your information/know, access, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.

Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CA Privacy Laws rights on your behalf, provide the information we request to verify your identity, and provide us with confirmation that you have given the authorized agent permission to submit the request.

Privacy policy

United States Privacy Laws

Supplemental European Privacy Rights Statement﻿

Supplemental European Privacy Rights Statement