From the date of delivery, you have a full 60 days to try out any of our products. If at any point within that time period you want to return them, email us and we will provide you instructions on where to send it. Once received, we will issue you a full refund on your purchase to the original payment source used.
What does your warranty cover?
The warranty is a full two year warranty. This covers any innate manufacturing defects and any other issue that seems to have been caused by a factor outside your control. If there is any issue, we will either repair or replace your unit (at our option) free of charge, as long as the issue being dealt with is within the terms of the warranty and the relevant time span. Technical issues that aren’t covered are ones that are due to obvious negligence, such as connecting the BeatBuddy to too high a voltage of a power supply, or bathing with your BeatBuddy (probably dangerous for your health anyway).
How long will my order take to arrive?
For U.S. orders: If your order’s value is over $148, your package will ship FREE as USPS Priority. It will process next day and take 2-3 days to arrive. Orders with a value less than $148 still ship free, but are shipped via Fedex SmartPost, They still benefit from next day processing, but are expected to arrive within 10-12 business days.
For International orders: We maintain warehouses in Shanghai and in Great Britain which can help to expedite international shipping times, especially when compared to ordering a product from the U.S.
Still, if you aren’t located in those two regions, you can experience customs delays and as such we don’t give out an estimated time of arrival.
Do you have a Price Match Guarantee?
You won’t find our products cheaper elsewhere, but if you do, contact us and we’ll match the price for you.